Typically an electronic transaction moves across multiple applications and platforms during the exchange between two end-points and it may also change syntax in the process.
When a transaction goes missing there is a lot of investigative work required to work out where and what went wrong, often requiring multiple people to be involved and query multiple applications, before the source of the problem can be pinpointed.
SpyGlass is to simplifies these tasks of finding missing transactions, by enable searches across multiple platforms and formats, regardless whether the transaction is stored as a file in a file system or in a database. This means that one person can quickly find out the reason for a missing transaction, without the need to know the inner workings of the participating applications.
It also handles the search of related transactions, by allowing relationships between files to be defined. This is particularly useful with EDI and other business process related transactions, where you might want to find all the transactions related a particular process, such as all transactions from order to invoice in a typical Customer Order scenario.
- Faster issue resolution times.
- Improved visibility across business transactions.
- Less investigate work required.
- Search all transactions related to a business process simultaneously.